Every repair logged. Every deadline met. 12 systems for lettings and housing.
12 practical playbooks for letting agents, landlords and housing companies in England: fast enquiry replies, fair viewings, the move-in compliance checklist, repairs, damp and mould, a compliance calendar, rent tracking, owner statements and deposits. Updated for the Renters' Rights Act changes in force from 1 May 2026.
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Built to be used, not read once
Compliance in one place
A calendar for gas, EICR, EPC and licences with amber and red warnings, and a move-in checklist for every tenancy.
Repairs that get done
One reporting route for tenants, clear priorities, contractor instructions and tenant updates at every stage.
Up to date for 2026
Covers the bidding ban, rent-in-advance limit, pet requests and the end of section 21, with GOV.UK pointers.
What's inside
Find and let 4 playbooks
Fast replies, fair viewings and a clean move-in
- Answer every property enquiry within minutesEvery portal, website and social enquiry gets a helpful reply and a viewing link quickly, even out of hours.1 hour · Free to low cost
- Viewings that are fair, fast and recordedViewings are booked in batches, every applicant is treated the same way, and the choice of tenant is recorded fairly.1 hour · Free
- The move-in compliance checklistBefore keys are handed over, every legal document is given, every check is done, and you have proof of both.1 hour per tenancy · Free
- Handle tenant requests on time (pets and more)Requests such as keeping a pet are logged, answered in writing within the legal time and decided reasonably.30 minutes · Free
Repairs and compliance 4 playbooks
Every repair logged, every certificate in date
- A repair reporting system tenants actually useTenants report repairs with photos in one place, each job gets a priority and a contractor, and the tenant is kept updated.1–2 hours · Free (Google Forms/Sheets) or your property software
- A compliance calendar for every propertyOne sheet shows every property's certificates and renewal dates, with reminders weeks before anything expires.2 hours to build · Free
- A damp and mould process that's fast and recordedEvery damp or mould report is investigated quickly, the cause is fixed, and the tenant is kept informed in writing.1 hour to set up · Free
- Periodic inspections with photo reportsEach property is inspected on a set schedule with proper notice, and every visit produces a short photo report.45 minutes per inspection · Free
Rent, owners and growth 4 playbooks
Rent on time, happy owners and more properties
- Rent tracking and early, friendly arrears follow-upYou see who's paid on rent day, and late payments get a quick, friendly, recorded follow-up.1 hour, then 10 minutes per rent day · Free
- Monthly owner statements and updates (for agents)Each landlord gets a clear monthly statement and a short update, so they trust you and stay with you.1 hour to set up, 10 minutes per owner a month · Free or your property software
- Win more landlords with reviews and a useful guideA steady trickle of new landlord enquiries from reviews, referrals and a free guide landlords actually want.3 hours · Free
- End of tenancy and deposit return without disputesCheck-outs are documented against the move-in inventory and deposits are returned on time, with fewer disputes.1–2 hours per check-out · Free
Every playbook gives you
- The outcome, time needed, cost and tools, before you start
- Why it matters, in plain English
- Numbered steps you can tick off
- Ready-to-copy templates and prompts
- A "done when" checklist
- Common mistakes to avoid
- Search across every playbook
- A 90-day roadmap so you know what to do first
The honest bit
This is a self-serve guide, not a done-for-you service. You follow the steps in your own systems. Legal content covers well-established duties in England and the Renters' Rights Act changes in force from 1 May 2026, with pointers to GOV.UK; rules differ in Wales, Scotland and Northern Ireland, and this isn't legal advice. The Vault is new, so there are no customer reviews yet. If it isn't what you expected, email matthewcreighton181@gmail.com and Matthew will put it right.
12 playbooks · 16 templates · 90-day roadmap · instant access