Fewer empty chairs. More booked patients. 12 systems for practices.
12 practical playbooks for independent dental practices and private clinics: answering every enquiry, online booking, a smooth new-patient journey, recalls, no-shows and short-notice lists, consent for messaging, reviews, treatment follow-up and advertising within the rules.
Read a free sample playbook first (PDF) →
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Built to be used, not read once
Made for the front desk
Scripts and templates your reception team can use straight away for calls, recalls and confirmations.
Patient trust first
Messaging consent, data handling and review requests done properly, with ICO and GDC pointers.
Advertising within the rules
What to check before you promote treatments, with pointers to the GDC and ASA guidance.
What's inside
Win new patients 4 playbooks
Every enquiry answered and booked
- No more lost calls at lunch and after hoursCallers who can't get through still get a useful response and a quick call back, so new patients don't ring the next practice.1 hour · Free to low cost
- A Google profile patients trustYour Google Business Profile shows accurate hours, services, NHS or private status, photos and replies to reviews.1–2 hours · Free
- Online booking and enquiriesPatients can request or book suitable appointments online at any time, and the team confirms them quickly.2–4 hours · Often included in practice software
- A smooth first visit for new patientsNew patients know what to expect, complete their forms before they arrive, and leave with a clear next step.2 hours · Free to low cost
Keep the diary full 4 playbooks
Fewer gaps, fewer no-shows, recalls on time
- Recalls that actually bring patients backEvery patient is reminded when their check-up or review is due, and most book straight away.2 hours to set up · Usually included in practice software
- Fewer no-shows and late cancellationsPatients get reminders, can cancel easily, and know your policy, so fewer appointments are wasted.1–2 hours · Free to low cost
- A short-notice list to fill gapsWhen someone cancels, the slot is offered to patients who want an earlier appointment, so it rarely goes empty.1 hour · Free
- Patient messages and data, done safelyThe team knows which channels to use for what, so patient information stays secure and messages stay professional.1–2 hours · Free
Grow the practice 4 playbooks
Trust, reviews and treatment patients say yes to
- Reviews, asked for the right wayHappy patients leave honest reviews, and every review gets a professional reply.30 minutes to set up · Free
- Follow up treatment plans patients haven't bookedPatients who were given a treatment plan get a helpful follow-up, so they can ask questions and book when they're ready.1 hour to set up, 30 minutes a week · Free
- Marketing that stays within the rulesYour website, social posts and adverts are accurate and follow advertising and professional rules.2 hours · Free
- Clear prices and payment optionsPatients can see your prices, understand what's included and choose a way to pay that suits them.2 hours · Free to low cost
Every playbook gives you
- The outcome, time needed, cost and tools, before you start
- Why it matters, in plain English
- Numbered steps you can tick off
- Ready-to-copy templates and prompts
- A "done when" checklist
- Common mistakes to avoid
- Search across every playbook
- A 90-day roadmap so you know what to do first
The honest bit
This is a self-serve guide, not a done-for-you service. You follow the steps in your own systems, so nothing needs our access to patient data. Regulatory points are a summary with pointers to the GDC, CQC, ICO and ASA; they aren't legal or clinical advice and don't replace your own compliance processes. The Vault is new, so there are no customer reviews yet. If it isn't what you expected, email matthewcreighton181@gmail.com and Matthew will put it right.
12 playbooks · 15 templates · 90-day roadmap · instant access